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Congratulations! You have decided to introduce your employees and customers to e-learning. For employees, you want to strengthen their skills needed to help the company thrive. For customers, you want to cultivate their relationship with your business further. These are great initiatives, but implementing a learning management strategy can be a bit overwhelming if you do not identify areas where you can incorporate some automation or AI. You can use technology to help understand the learning structure and educational progressions your learners need. So, to improve learning outcomes and make implementation a bit more streamlined, here are seven ways to build AI into your learning strategy.

Develop a plan for differentiation

Everyone learns differently. Some people are visual learners, while others are better with audio or text. While some learners who use your LMS will pick up concepts a lot faster than others, you should have a plan in place for your LMS to identify when to differentiate lessons to help your employees and customers grasp concepts. This could be through a direct ask on a survey or through a system that picks up on how learners respond to specific question types.

Have a plan for personalised learning in place

What happens if an employee is struggling with grasping a new skill? How can the system better respond to help them? It makes sense for you to plan to have your LMS pick up on employees who may be struggling with a course or are having a hard time getting through quizzes or tests. This way, the system can not only offer them more personalised help, but it could even alert you to also meet with the employee to provide guidance.

Use chatbots

Totara Learn: AI Learning Strategy

Employees and customers should have someone that can directly assist them as they are moving through lessons. You could have an employee handle this, but you would come out a little cheaper (and seem more responsive and efficient) if you had an AI-based chatbot. During lessons, employees and customers can ask questions and seek help. Also, chatbots can provide additional help, respond to natural language requests and even tailor information based on performance. For an example of a chatbot that can be used with Totara Learn, take a look at Learning Pool's Otto.

Incorporate adaptive learning

Instead of uploading pre-written tests, an LMS with adaptive learning can pick up on the nuances of employee and customer responses and provide an experience that adapts to their understanding. Whether someone is having a difficulty moving through questions, or an individual is acing every lesson, adaptive learning can choose questions that are best suited for their development. In turn, employees and customers are getting an experience that actually allows them to learn and retain the material.

Providing relevant data

It is crucial for you to know if your LMS strategies are working. An AI-based LMS should be able to provide timely and relevant data that shows you how things are going. Are learners struggling with a specific area more than another? Could a question be written a little better? How long is it taking everyone to move through various courses and modules? Excellent data can help answer these questions, and put you in a position to make decisions that will help your employees and clients learn.

Suggesting additional resources

Another way to use AI and automation to fill out your LMS plan is to ensure that systems can provide students with documents, case studies data, and extra information they may need during coursework. If employees or customers do well on a section, it would be helpful for the system to offer additional reading or material based on that topic. For employees, this can enhance learning and retention. For customers, this is a great way to not only improve their relationship with your brand, but it can also be a great marketing tool.

Taking account of language differences

You want to have a system that picks up on language differences. Whether it be through hearing their voice through a microphone or picking up on their written text, an LMS should have the ability to switch the language immediately. This creates an inclusive environment and makes effective learning possible for everyone. This advancement should also apply to anyone with disabilities who may need a different learning experience.

How to incorporate AI into your LMS

Having to accomplish all the elements above yourself would be nearly impossible. This is why it is critical to use the help of technology - and ideally your LMS - when possible. Your goal should be to encourage a successful learning experience while also making your job of learning management as straightforward as possible. Come up with an implementation plan, and then use a project management software to map out the changes you want to make within your e-learning programme. You can then use the project management tool to analyse your progress and the performance of the program. Click here to get recommendations for project management tools that work with your LMS and e-learning plans.

Employees want to pick up more skills, and your customers are likely interested in learning more about when you can offer to them. So, focus on making these educational processes easier by incorporating AI when possible. However, as with anything, always make a point to monitor progress and the interactions learners are having with your system. This will allow you to address any tweaks and continue to improve the user’s experience.

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