As a learning professional, you are often required to report on the effectiveness of your training programs. These reports can be used for a variety of purposes, such as monitoring trainee progress, identifying intervention opportunities and collecting compliance data.
In recent years, standards for these reports have increased significantly, and it is no longer enough to provide simple completion statistics. The good news is that LMS analytics have also improved, and there are powerful analytics solutions that can help you analyse and present your data in an intuitive way.
Let’s take a look at the five major types of reports that will help you improve your corporate training programs:
1. Trainee progress
- Who is, or is not enrolled?
- What are the start, end and due dates?
- Who is complete, or not-complete with their required courses?
- Measured at all levels - learning plan, course, activity
- Measuring date-based progress
This is the most basic type of report you will generate, but that does not make it any less important. In order to understand how effective a course is, you first need to know how many people have completed the various modules, and how quickly they are progressing.
This data is helpful for noticing when certain trainees are lagging behind, enabling instructors to provide the proper coaching or guidance before it is too late. Too often, learning outcomes are not maximised simply because trainees do not complete the entire course – a problem that is much more easily rectified if caught earlier.
2. Course activity and engagement
- Number of logins or sessions
- Number of course visits
- Number of resource views
- Forum activity
- Assignment completion rates
Trainee engagement is the next level of measurement. While completion of major course milestones is useful data, it can be even more illuminating to examine the day-to-day activity of trainees.
The number of sessions, course visits and resource views gives some insight on how engaging or relevant the material is to learners. Meanwhile, forum activity and assignment completion rates are good indicators of how actively trainees are applying their new knowledge.
This data is often very useful for future course development because it allows designers and instructors to see which elements of the course are being used or neglected. It also enables a comparison between activity and results, to see how productive the various assignments are for learning outcomes.
3. Time spent learning
- Time spent on course
- Time spent on activities
- Activity completion criteria (e.g. number of assignments, quizzes)
- Time spent on various learning activities is a very important part of trainee engagement.
From a learner perspective, the productivity of a course is essentially the amount of learning achieved per hour spent. For that reason, measuring overall course and activity time is critical when evaluating course ROI. Instructional designers will also want to look more closely at activity completion criteria, and how this affects the amount of time spent on each module.
For instructors, actively monitoring trainee time can highlight useful intervention opportunities. For instance, if trainees are not spending sufficient time on a challenging part of the material, they may need to be reminded of its importance. On the other hand, if trainees are spending a lot more time than expected on a particular module, it might be a sign that they require further coaching.
4. Training effectiveness
- Pre/post-assessment: quiz statistics, questions, grades
- Feedback analysis: surveys, questionnaires, comments
- Trends across courses, sections, groups of trainees
- Trends of success or opportunities for intervention across training initiatives
Measuring overall training effectiveness is the most sophisticated level of learning analytics. The ultimate goal of any training program is to impart new knowledge and change trainee behaviours. This is not always straightforward to measure, and often requires a combination of quantitative and qualitative data.
Pre-course and post-course assessment is important in determining trainee improvement over the course of the programme. For this reason, trainees should be tested on their knowledge at regular intervals. Designers and instructors will also be interested in course feedback from trainees, obtained through surveys and formal or informal comments.
Often, the most interesting insights are revealed by trends across trainee groups or training programs. By comparing the data at various levels, learning professionals can determine whether specific outcomes are being influenced by course design, instructional support or trainee background.
5. Compliance data
- Attendance data
- Completion rate
- Time spent
- Certificates issued or expired
- Audit trail reporting
Many corporate training programmes involve a compliance component. This often requires you to maintain detailed, accurate course records, and report them in a very specific way. On top of basic attendance and completion data, you may have to keep track of hours spent on training, and the dates when certificates are issued or become expired.
Ideally, your learning analytics software should allow you to automate compliance reporting. It should also include features that can track trainee progress and proactively alert you when completion deadlines are in danger of being missed, or certifications are about to expire.
Used effectively, these five types of reports will give designers, instructors, and other key decision-makers the information they need to optimise your corporate training programs.
See examples of Zoola Analytics this May with Lambda at ATD 2018
Visit Lambda Solutions alongside Totara at stand #1027 ATD 2018 to learn more about how Zoola Analytics can help with your corporate training analytics.