Since 1944 BaptistCare has cared for the aged, and disadvantaged people living across 160 facilities and programs throughout NSW and ACT in Australia. Their mission is to uphold strong and caring communities that value personal and communal wellbeing.
As one of the nation's most respected non-profit care providers, BaptistCare employs over 3500 staff and 1000 volunteers.
The Challenge: Creating A Central Learning Solution For A Blended Workforce
Following consultation across the organisation to identify key learning pain points, BaptistCare conducted extensive research into potential partners. After a strict selection process, they chose Kineo as they wanted to work with trusted learning experts holding a track record in the Aged Care and Community Services industries.
When Kineo first started speaking with BaptistCare, there was no integration or central repository for records of learning. There were also challenges in real-time accessibility for managers and learners with different levels of administration rights.
It was particularly important for BaptistCare to find a learning management system that could manage multiple needs. This included employee onboarding, system security, integrations, and flexibility in course setup and design.
The Solution: An Adaptable Learning Platform
A BaptistCare working group was created across all business streams and with counsel from Kineo, Totara Learn Kineo edition managed service was chosen as the fit for purpose learning platform that would also incorporate a modern library of elearning to suit their current and ongoing learning needs.
A custom look and feel, new content and updated existing content has been added to the BaptistCare ‘My Learning’ platform. The platform now grows as the organization evolves. Microlearning has also been added to support a blended learning program.
The Results: A Transformational Learning Solution
BaptistCare is delighted with the flexible Totara Learn-powered platform they have full control over. It has made a huge difference to what they can do.
One example of success is the COVID-19-related training module that was launched within a couple of days - rather than the weeks it would have taken before. It has enabled BaptistCare to seamlessly blend webinars, e-learning and seminar (face to face) programs for effective training.
Most importantly, real-time reporting helps managers develop their teams and meet compliance requirements.
Results are evident in upskilled team leaders and managers that are empowered to be more accountable. Access to the Totara Learning Community combined with Kineo’s strategic advice and support has been of significant value in supporting BaptistCare’s planned growth.