Dairy Crest is a producer of leading British food brands and value-added ingredients. Their success has been built on their links to the countryside and the people within the business.
They have an impressive internal culture and an aspirational set of values embedded in their organisation. These centre around learning, development, respect for their people and customer care, which guide the way they run their business.
Before starting their journey with Learning Pool, Dairy Crest had a range of legacy learning content that was neither easy to use nor well utilised and where uptake was low. This meant it was falling short of its ability to reach members of staff with the key training needed to support the business.
Having completed a major restructure of the business, Dairy Crest sought to find a new learning portal to support their employees. The L&D department set about finding a solution that offered them a platform and course content which:
- was easy to roll out and supported from implementation and beyond
- could be customised and configured to meet their needs
- included content suitable for all employees including management.
While the initial brief was to reduce costs, after viewing Learning Pool’s solution, they were inspired to change the focus to source a high-quality learning platform that would improve business performance.
After reviewing a number of suppliers, Dairy Crest chose the Learning Pool’s version of the Totara Learn platform. The learning portal, known as ‘My Development’, was fully customised by Learning Pool in line with the Dairy Crest brand.
Dairy Crest also selected, Adapt Builder, Learning Pool’s Foundation Skills catalogue and ILM Recommended Business Skills catalogue to support their learning. They realised they could create an engaging and tailored experience for their learners, with minimal investment, designing their own content and editing existing content that would be suitable for the new and changing business. The content was customised, with ease, in Adapt to ensure the language is appropriate to the business and the learning feels like an internal course, maximising engagement and take up.
The site launched with a vast array of content designed to engage and delight their learners. This included a newly created Dairy Crest induction course together with a Health and Safety course and approximately 15 Learning Pool off-the-shelf courses in subjects such as emotional intelligence, decision making, effective writing, health and wellbeing and a range of ILM-management courses.
For ongoing course development, templates have been developed, so the L&D department can quickly create their own material, either themselves or using a Subject Matter Expert. This maximises the speed at which L&D can deliver business critical learning to the organisation.
The introduction of the My Development platform has been a great success and Dairy Crest now have a total of 50 courses available to their learners as well as other support materials, resources and videos.
To date, 90% of employees have accessed at least one course; an excellent number, considering many employees are working within a production line environment and do not have regular access to a computer.
As well as the content, managers particularly love the significant reduction in administration as the system also incorporates a daily feed from Dairy Crest’s HR system so new starters are enrolled on their first day, changes to department and line manager details are processed immediately, and leavers are properly removed.
Dairy Crest’s next steps are to develop more in-house training modules to support an increase in blended learning programmes and to start using the Learning Pool LMS Seminar feature to manage classroom courses and learning plans linked to competencies.
Take up for courses has spanned all employee levels and feedback has been very positive. The system and the range of courses available has provided a future-proof platform to deliver off-the-shelf and customised training to the Dairy Crest business with ease, speed and relevance.
“We have been really pleased with the success of our My Development Site. The support we have had from Learning Pool has been outstanding throughout the process; from initial set-up through to ongoing assistance and ideas. We have found the Learning Pool Live events to be particularly insightful and an excellent blend of professional presentations and a huge informal networking opportunity. Our dedicated learning advisor and Learning Pool’s support team have all been very helpful and patient and really know what they are talking about.”