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Glen Dimplex Heating and Ventilation (GDHV) extends reach and scope of blended learning with Totara

Glen Dimplex Heating and Ventilation (GDHV) is a subsidiary of the Glen Dimplex Group. GDHV operate across UK and Ireland, serving global markets through their sister company Glen Dimplex Heating and Ventilation International division. GDHV offer numerous brands including Dimplex, the world’s largest electric heating appliance manufacturer.

The Challenge

GDHV gradually became aware that they had reached the limits of their existing Learning Management System. They recognized their need for a more all-encompassing solution that offered scalability. Previously their LMS was primarily used to manage face to face product training sessions, however, GDHV were aware of other ad hoc training taking place independently around the business which was not documented. Equally other areas of the business were not benefitting from the existing LMS and this was identified as a missed opportunity.

Key Objectives

  • Provide visibility of training records across the business
  • Consolidate access to other development sites via one portal
  • Increase development opportunities and resources outside of their face to face product training
  • Improve the knowledge of customer service support staff to handle product support calls more effectively
  • Provide an all-encompassing learning portal that would benefit all areas of the business e.g. compliance, performance management (appraisals, 360 feedback etc.), customer service

The Solution

Totara Partner Cortexa implemented an enterprise LMS that can serve 5000 employees across multiple European locations.

  • It includes an enhanced user interface with easy navigation
  • A multi-faceted LMS that was scalable for future training and development initiatives
  • A ‘one stop shop’ for training, development and performance management
GDHV Academy Totara

The Result

Cortexa has provided GDHV a Totara Learn platform which fulfilled their current needs and easy low-cost scalability for their future plans and growth. The LMS now offers access for all staff and can seamlessly integrate their current appraisal systems alongside their growing portfolio of online courses.

“Totara Learn has given us the ability to manage our vast face to face training catalogue, ensuring full visibility of attendance and a means to monitor overall participation and engagement. More than this though it has allowed us to branch out and deliver online training courses which has been so important during the Covid-19 pandemic. The success of Totara Learn has spread across the business,  more and more of our brands, locations and departments are now looking to utilise the power of Totara. So much so that we are now in the midst of a version 13 upgrade to offer even more value to the business.”

Craig Cundey, Head of Product Training, Glen Dimplex
GDVH Totara Site