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Hotter takes the next steps in its learning strategy for 700 retail employees

Selling stylish and comfortable shoes since 1959, Hotter Comfort Concept Shoes are now the largest UK shoe manufacturer with over 700 retail employees and 76 outlets located throughout the UK.

The Challenge

Hotter needed a way to deliver identical, excellent training to each of their locations.

They needed modules for new starters and a way for line managers to view their teams’ progress.

The LMS solution needed to be easy to use so that all staff could follow and engage with the software.

The Solution

After an extensive needs analysis consultation, Webanywhere's experts determined that a custom themed Totara Learn platform would best serve Hotter’s requirements.

Being official Totara Platinum partners, the Workplace team were able to configure the user interface to make it simple enough for all staff to run.

Before assisting in the setup of the Totara Learn induction/onboarding course, they provided in-depth consultancy on the course design and the development of content creation.

Webanywhere helped to set up hierarchies for reporting, enabling managers to view the progression and results of store managers, retail customer advisors, etc.

Next Steps

Hotter refer to their Totara Learn platform as ‘Next Steps’ and their internal Totara gurus are known as 'shoe-per heroes.' 

The sales process was professional and Webanywhere took the time to fully understand our requirements. The delivery of the platform and the support during implementation from Benn Cass as the Project Manager was exceptional.

Benn was constantly available; no job was too much trouble and his knowledge of supporting software for course creation was vital to a successful launch. We have now rolled this out to the Retail Estate and have received great feedback. The next part of our roll out is to 150 members of staff in our Contact Centre. - Tony Rankin, Learning and Development Manager

Hotter LMS