With over 400 stores, 6 regional warehouses and over 18,500 employees in the Netherlands alone, it’s clear that discount supermarket Lidl doesn’t like to stand still. And it doesn’t stop there, as Lidl also has ambitious plans for the future, both in the Netherlands and overseas.
Lidl’s goal is to support employees in their personal development with digital resources on one learning platform. In order to realise this, Lidl implemented the LMS, Totara Learn. Within the LMS, employees are offered a 'compulsory' and a 'free' online training programme.
“With Totara Learn there is a solid foundation. The next steps are to design and organise blended learning programmes including content creation. Leadership development and the safeguarding of our leadership principles is the next topic that we will shape according to the new concept.”
Lidl’s key question when overhauling their learning programme was: "How can we support our employees during their career at Lidl with smart tools in their needs for work and personal development?". Sophie Geerts Jaspers, Director of HR, Lidl The Netherlands has a clear vision on this. It was her wish to give employees more space and responsibility in their personal development.
Their concept was to create a personal online curriculum for each learner. Lidl supports employees in their personal development with one online platform. The performance cycle provides insight into the strengths and development points of their employees. This forms the basis for everyone's personal online curriculum. Then learners can work on their personal development at their own pace through a large choice of learning resources.
"At Lidl we work goal-oriented and result-oriented. This means that we want to make quick progress and in this we found a good partner in UP learning. As a result, we have created a fully fledged and attractive learning environment in less than 3 months, with which employees can improve the quality of their work and take control of it themselves."
Lidl wants to make self-directed learning more attractive to employees. In addition, HR and L&D wanted to improve efficiency by registering, reporting and evaluating everyone within one system. Lidl therefore opted for the learning management system (LMS) Totara Learn from Totara Partner UP learning.
The learning environment is visually clear and attractive; learners’ progress is clear and they have a clear overview of their development path. All this encourages employees to get started with their own development, and it is easier for the manager to monitor individual development and offer more targeted support.
Together with Lidl, UP learning filled the LMS with its own resources and specific content from the Premium Learning Library. Employees can choose from workshops, hundreds of e-learning resources and 800 ebooks, ranging from management books and personal development training to very practical topics such as Excel or learning to present in front of an audience.
Within three months Lidl made the change to a fully digitally supported development process for their employees. The implementation met the required quality and safety within an unprecedented short time, which has been recognised internationally.
UP learning supports Lidl with:
- Self-learning/directed development
- Digitalised employee development
- Content selection
- Implementation of Totara Learn
- Safety testing
Lidl’s extensive learning offering is available from anywhere, anytime on any device. Lidl attaches great importance to compliance with AVG legislation and the safety of the IT landscape so a great deal of attention was paid to this during the implementation.
A very strict penetration test (designed to find vulnerabilities in software that could be exploited by a cyber attacker) has been carried out, which guarantees the safety of Lidl users.
As well as this, logging into the LMS is optimised via 'two-factor authentication', where users double-check someone's identity. Lidl leaves nothing to chance.
Would you like to know more about Lidl's vision on the digital support of employees? Find out more in this Dutch article from Sophie Geerts-Jaspers, Director HR Lidl Nederland.