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MED-EL Elektromedizinische Geräte Gesellschaft personalizes learning with an integrated LMS

MED-EL is the global innovation leader in hearing loss solutions. Its systems have restored hearing to more than 200,000 individuals worldwide.

The Challenge

MED-EL’s online academy was aiming to combine multiple topics for various user groups into a single platform, integrating it as part of its myMED-EL solution for all customers and employees.

The main user groups (MED-EL’s employees, hearing healthcare professionals, implant recipients, caregivers) have different needs and needed separated offerings. A different approach for each user group was necessary – starting from how the users would register to the Academy, how they would navigate through the contents and choose the right topics, webinars or courses and leading up to how they access their learning history data.

Covering different groups of users in every corner of the world, including countries such as China, Bangladesh and Russia, with different end user devices, varying internet availability and different languages, showed the need for a learning management system that is able to provide a fully responsive, easy to use and flexible solution.

MED-EL Academy landing page

The Solution

Before switching to Totara, MED-EL was using other solutions, so data migration was necessary. Using Totara Learn’s data import possibilities, content and completion data were transferred to the new system.

MED-EL is hosting Totara on a flexible AWS solution, providing a worldwide, scalable platform for its customers and employees. An integration with the myMED-EL portal was implemented with a custom header, Totara’s OAuth2 and web API possibilities, resulting in a seamless sign up and single sign-on experience, giving the end user the possibility to have a centrally managed account.

academy landing page med-el

Totara’s ability to provide custom look and feel according to company’s corporate identity and fit its end users' needs enabled MED-EL’s Academy to provide modern, fully responsive training. As part of the customized look and feel, Totara’s multi-language options were initially implemented for five languages, with more to come soon. This function supports the personalized display of content to the right audience in the right language.

MED-EL Academy search page

An integration between Totara, JWPlayer and AWS made it possible to provide an integrated, secure video streaming solution according to latest digital standards while delivering a great end user experience to each customer, partner or employee around the world. The MED-EL Academy focuses on providing content and training opportunities such as courses, seminars and live webinars while using activities like quizzes, feedback, and customized certificates fitting the corporate identity as well as the different audiences.

MED-EL Academy search page

The Results

MED-EL, a world leader in its field, aimed to provide the best training and educational offers in their industry combined with a flexible and personalized system. Choosing Totara Learn with its open source nature helped achieve their goal:

  • Integrated the Totara system as part of a company-wide sign up and single sign-on process, fully customized design with a dedicated landing page according to their corporate identity.
  • Secure, scalable content delivery of both e-learning modules and videos (through JWPlayer integration).
  • Seminars and live webinar management (through Adobe Connect).
  • Management of various audiences – from the implant recipient, hearing healthcare professional, company employee, and supporting them with all the materials and training they need as individuals.
  • Multiple language versions of the content and using Totara’s multi-language options provide the end users with a seamless user experience.
  • Constantly evolving and adapting Totara to each group of users through personalized dashboards, learning plans and target group-specific programs.
  • Using Totara’s report possibilities for analysis and development of further trainings and materials.
  • Low level of core code adaptations, providing the best possibility for constant updates of the system, delivering more security and the newest Totara features.

“It truly is an excellent study aid for learning about audiology and MED-EL’s hearing solutions. And with the new, straightforward design, it‘s much easier now to find the required learning materials faster.”

Patrick Haas, Advanced Product Manager, MED-EL

"I would like to add that I’ve seen the new Academy and it is a very positive change that has been made. The interface is much more pleasant and fluid, which allows you to navigate more easily. It is important to highlight how easy it is to find LATAM webinars, by simply entering the search engine and selecting the Spanish filter. It will help us a lot when it comes to helping professionals who are looking for recordings on the platform. Another point I really like is the learning record - it seems to me a section that contributes a lot to the personal monitoring of the use of the platform."

Juan Pablo Esteva, Communication & Marketing Director, MED-EL Latin America

Explore the MED-EL Academy

Anyone interested in MED-EL's offers can create a free account and start exploring their learning materials today.