Telenet is the largest provider of cable broadband services in Belgium. They provide analogue and digital cable television, fixed and mobile telephone services, primarily to residential customers in Belgium. They also offer services to business customers across Belgium and Luxembourg under its brand Telenet Solutions.
Telenet previously used a Moodle platform, but in 2015, they decided they needed a new LMS to support their evolving business needs, including the fast-changing nature of the content they needed to share with learners every day.
They wanted a solution which would be a relatively easy switch from their current LMS, but which aligned more closely with their organisational requirements.
They needed to create targeted learning for around 6,000 users in 10 different audiences (Dutch and French), which was not possible with Moodle, so they asked their learning partner Deloitte Learning Solutions to suggest a new option.
Based on Telenet’s needs, Deloitte Learning Solutions recommended Totara Learn as their new platform. This was because it would be easy to upgrade from Moodle to Totara Learn, as they shared much of the same code, and it had a lot of the features Telenet needed to help them achieve their business goals.
The platform needed to be suitable to enable Telenet to introduce its new WIGO offering to all of its customer-facing advisors. Deloitte Learning Solutions ensured that Totara Learn was set up to make this process really simple in terms of both the IT infrastructure and the integration with the company’s ID directory.
Totara Learn was the ideal platform for Telenet as it allowed them to create personalised content for 10 separate audiences (Dutch and French).
As well as this, each learner was greeted with a personalised dashboard which welcomed them to the LMS by name and with a tailored list of courses for them to take, ensuring the content was relevant for people in each different job role.
The LMS was also customised with Telenet branding to maintain the right look and feel throughout the platform. The system was designed to be easy to navigate, and nothing had to be explained to users prior to using it – they could simply log in and get started.
The platform is also used for onboarding, and all new starters now do their induction training on Totara Learn. This has proved significantly more efficient than Telenet’s previous onboarding approach, and users find it easy to work through the material in a way that suits them.
The LMS supports in a complete way our learning approach. It guides the user in an effective way through the right cocktail of digital and classroom training.
Thanks to Deloitte Learning Solutions’ IT expertise and project management, the implementation process was quick, and the platform was up and running in just three months. In fact, Telenet say that they’ve never had a project go so smoothly before!
Telenet is delighted with its new LMS by Deloitte Learning Solutions.
The WIGO training reached a satisfaction rating of 86%. The smooth, personalised approach and the simple and clear guidance gave the users an efficient start in discovering the new product.
Since launching the LMS in June 2016, onboarding time has reduced for some skills by 30% because of the new blended approach of the programs. Telenet now focuses on introducing online knowledge training helping them save time, which can then be spent on live skill training.
Telenet also acquired mobile operator Base, adding another 2,000 users to the platform.
They have also been impressed with the user friendliness of the system, as well as the flexibility of Totara Learn. In fact, it’s so easy to manage content in Totara Learn that Telenet’s L&D team don’t feel dependent on their IT department, as they can do everything themselves.
Telenet is very happy with the services of their Totara Partner Deloitte Learning Solutions, and that they are always quick to respond whenever they have a question.
In the future, Telenet wants to work closely with Deloitte Learning Solutions to further improve the reports they have access to in the LMS, giving them a better overview of how people are performing and the efficiency of the system.
“It was a very challenging project. The introduction of the new LMS together with the launch of the WIGO learning course was immense. But thanks to the smooth Totara Learn implementation we managed in 3 months to deliver an amazing learning experience to our employees."
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