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TuGo increases the value and continuity of its insurance products for partners

Over the years, TuGo's dedication to travelers, partners and employees has made it one of Canada's top travel insurance providers and Canada's Best Managed Company. Together with its partners, TuGo has protected millions of people with travel insurance worldwide. 

The Challenge

The Learning Centre team at TuGo had struggled with a previous learning management system that had a number of deficiencies. Top of this list was the copious amounts of time and frustration people and trying to conduct analytics to get clear, actionable metrics and reports from the system. 

As a customer service-oriented company, TuGo couldn't provide a customized experience for its partners who are a big part of TuGo's success, by not being able to segment value-added learning content. 

The Solution

Complete Customisation of Totara Learn 

Totara Learn has great potential for customisation, which enables TuGo to create and assign different dashboards to its partners and employees based on users' preferences and settings. Totara Learn also makes blended learning possible by enabling multiple forms of learning to be combined. It is then possible to contextualise the training to suit the needs of learners. 

Reporting and Analytics Plugins with Zoola 

Thanks to the flexible reporting capabilities of Zoola Analytics by Lambda Solutions, TuGo can track virtually any measurable learning parameters. Stated Popova, "the reporting capabilities of the LMS using Zoola Analytics have been regarded as a highly credible data source, which impacts our strategic decisions and projects." 

On-target launch and ongoing support 

In 2016, when the initial setup happened, the three administrators in the Learning Centre team at TuGo along with the IT team members who provide project work such as API integration and Totara upgrades felt that they had fantastic assistance and support from Lambda Solutions. This ensured a smooth transition and an on-target launch. In addition, the TuGo team appreciates the quick turnaround time after a ticket has been submitted and finds this to be very efficient and extremely helpful, especially when there are tight project deadlines to meet. 

"We recently upgraded Totara, and there were some very detailed and complex questions, such as SCORM package size, custom certificate and custom CSS. Lambda's support team helped us save a lot of time to resolve these issues and provided very thorough guidance which in turn we used as a learning opportunity to evolve our specialised expertise." 

Maria Popova

Single sign-on integration

Internally, there are employees who have individual access to the LMS. Externally, the TuGo team has been implementing sing sign-on integration between the LMS and its partner platforms. The end goal is to offer individual access to a variety of partners and offer continuing education credits issued directly from the LMS. 

The Results

As a result of TuGo's Totara Learn implementation with the help of Lambda Solutions, the company has been able to see the following results: 

  • Repurposed and launched over 25 courses
  • Developed seven new courses, including two interactive modules
  • Implemented three learning programs
  • Created the first corporate performance-based course
  • Launched the first bilingual interactive course for partners
  • Built reusable assets, such as templates. 

"We wanted to evolve our learning initiatives from incidental, low-impact course occurences into user-centered learning strategies. Very quickly, we have been able to accomplish this with the Totara Learn and Zoola Analytics solution."

Maria Popova, Learning Centre Team Lead, TuGo