WaterAid is an international organization whose mission is to transform the lives of the poorest and most marginalized people by improving access to safe water, sanitation and hygiene.
WaterAid had a basic LMS which they were mostly using as a library of e-learning modules. The organization were looking for a more comprehensive platform that would enable them to manage all of their learning events and materials online, track all of their learning activities, and provide all staff across four continents with consistent and timely development opportunities that could enable them all to better deliver their crucial work.
They explored various options and spoke to a number of LMS providers, and felt that Totara Learn best met their needs with the functionality they wanted, as well as enough flexibility to cater to the different learners and trainers.
Learning Pool helped with the design and look and feel of the Totara Learn-based learning hub, receiving extremely positive feedback on it. The support WaterAid gets from Learning Pool is invaluable: availability, challenging feedback and course reviews.
Claudia Rispo, Learning and Development Manager at WaterAid explains more:
"Learning Pool's expertise in design and knowledge of the system has enabled us to update and improve our courses, and we are learning from them along the way. This, coupled with the speed of support we get on technical queries, means we are continuously gaining credibility with our users, which in turn encourages uptake. The Learning Pool catalog has provided us with a quick start to developing our e-learning provision."
The team at WaterAid has reached significantly more learners with their new learning hub than ever before. They now benefit from all sorts of blended courses in different languages, and manage all of their learning events online, whether these are e-learning, face to face or webinars.
Their employees can see everything that is available, all in one place, and this visibility means that they can design and target development opportunities based on their strategic aims and needs. They can track progress and numbers and hope to be able to measure ROI after the first year.
In only six months WaterAid already has over 50 courses, nearly 500 active users and over 650 course completions.
"What really persuaded us was the quality of support and customer service promised by Learning Pool, and they have delivered on this promise. We get lots of great support not just with technical queries but also lots of advice with design, settings and ideas." - Claudia Rispo, Learning and Development Manager, WaterAid