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WaterAid delivers life-saving learning to employees across four continents with Totara Learn

WaterAid is an international organisation whose mission is to transform the lives of the poorest and most marginalised people by improving access to safe water, sanitation and hygiene. 

The Challenge

WaterAid had a basic LMS which they were mostly using as a library of e-learning modules. The organisation were looking for a more comprehensive platform that would enable them to manage all of their learning events and materials online, track all of their learning activities and provide all staff across four continents with consistent and timely development opportunities that could enable them all to better deliver their crucial work.

They explored various options and spoke to a number of LMS providers, and felt that Totara Learn best met their needs with the functionality they wanted, as well as enough flexibility to cater to the different learners and trainers.

The Solution

WaterAid LMS

Learning Pool helped with the design and look and feel of the Totara Learn-based learning hub, and they have had very positive feedback on it. The support WaterAid get from Learning Pool is invaluable: availability, challenging feedback and reviewing courses.

Claudia Rispo, Learning and Development Manager at WaterAid explains more: 

"Learning Pool's expertise in design and knowledge of the system has enabled us to update and improve our courses, and we are learning from them along the way. This, coupled with the speed of support we get on technical queries, means we are continuously gaining credibility with our users, which in turn encourages uptake. The Learning Pool catalogue has provided us with a quick start to developing our e-learning provision."

The Results

The team at WaterAid have reached significantly more learners with their new learning hub than ever before. They now benefit from all sorts of blended courses in different languages, and manage all of their learning events online, whether these are e-learning, face to face or webinars.

Their employees can see everything that is available, all in one place, and this visibility means that they can design and target development opportunities based on their strategic aims and needs. They can track progress and numbers and hope to be able to measure ROI after the first year.

In only six months WaterAid already has over 50 courses, almost 500 active users and over 650 course completions.

"What really persuaded us was the quality of support and customer service promised by Learning Pool, and they have delivered on this promise. We get lots of great support not just with technical queries but also lots of advice with design, settings and ideas." - Claudia Rispo, Learning and Development Manager, WaterAid