How do you engage your customers as an extended enterprise business, and ensure customer success with your products?
One answer is to build a high-quality customer learning community. In this session Rachel Griffith-Boyes, Head of Community Services at Totara, the award-winning talent experience software company, will sharetheir journey from separate, underused Community and Academy sites to a combined learning community which has more than doubled in size over three years, and is now used by 75% of their customers.
In this session, you’ll discover how to:
- Build a learning community from scratch
- Combine formal and informal learning opportunities
- Tie customer engagement to user performance/customer experience
- Keep your community members coming back for more
Building a successful customer learning community: A case study
When: December 2, 2021 @ 1 PM New York, 11 AM San Francisco