Glovo is an on-demand courier service provider that started in Spain and now operates throughout Europe, Latam and Africa. Their couriers can pick up and deliver a range of items like pharmaceuticals, groceries or beverages (even forgotten items left at home) through their app.
Active in over 20 countries, Glovo has over 3000+ customer service agents spread across 15 different call centres. Glovo needed to ensure that their agents received up-to-date training relevant to an agent’s country, region or specific support role.
In this webinar, we'll be going behind the scenes with the winners of the 2020 best technology and media project. Global Training Manager, Miquel Gomez Roura and Adriana Bertolani Marketing and People Director from Totara Partner Actua Solutions to see exactly what it takes to build an award-winning training solution.