Software systems continually evolve. Change comes from the introduction of new features, bug fixes, addressing security issues, and different configurations to meet changing business requirements. To get the best results from your software investment requires good quality support and maintenance.
In this guidance paper we answer the following common questions:
- What do we mean by Totara support and maintenance?
- What is software patching?
- What are the distinctions between Totara product support and the direct support services you receive from the Totara Partner you have selected?